Refund and Return Policy for BPS RING
At BPS RING, we strive to provide the best food delivery experience. However, we understand that sometimes issues may arise with your order. This Refund and Return Policy explains the conditions under which we offer refunds or replacements.
By placing an order through our website, you agree to the terms outlined in this policy.
1. Refund Eligibility
We will consider a refund or replacement under the following circumstances:
– Incorrect Orders: If the items delivered do not match what was ordered (e.g., wrong food items or incorrect quantities).
– Damaged or Inedible Food: If the food arrives damaged, spoiled, or in a condition that makes it inedible (e.g., food spilled or improperly packaged).
– Late Delivery: If your order arrives significantly later than the estimated delivery time (01 hour to 24 hours depends on items) and you are dissatisfied with the service.
2. How to Request a Refund or Replacement
If you are eligible for a refund or replacement, please follow these steps:
1. Contact Us Immediately: You must notify us within one hour of receiving your order.
2. Provide Details: Please provide the following information to help us assess the issue:
– Order number
– Description of the issue (incorrect items, damaged food, etc.)
– Photos or video of the issue (if applicable)
3. Resolution: Our customer service team will investigate the issue and respond within 1-2 business days. If we confirm that the order was incorrect, damaged, or significantly delayed, we will offer a refund or replacement.
3. Refund Process
If you are eligible for a refund, the following process applies:
– Refund Method: Refunds will be processed to the original payment method used for the order. This may take up to 7-10 business days, depending on your bank or payment gateway.
– Partial Refunds: In cases where only part of the order was incorrect or damaged, we may issue a partial refund based on the value of the affected items.
– Refund Limitations: We do not offer refunds for:
– Customer errors when selecting items (e.g., incorrect items ordered or delivery address provided).
– Change of mind or preference after the order is placed and confirmed.
– Food that has been consumed or altered in any way.
4. Return Policy
Due to the nature of our food delivery service, we do not accept returns of food items once the order placed on our website. However, if the food is damaged or not as ordered, we will work with you to resolve the issue through a refund or replacement, as mentioned in Section 3.
5. Cancellation Policy
-Once your order has been confirmed on website it cannot be canceled.
6. Late or Missing Deliveries
While we strive to deliver your order within the estimated time frame, delays may occur due to unforeseen circumstances, such as traffic, weather, or restaurant delays. We will make reasonable efforts to ensure timely delivery, but delivery times are estimates and are not guaranteed.
– If your order is delayed significantly beyond the estimated delivery time (01 hour to 24 hours depends on items), you may be eligible for a refund or discount.
– If your order is not up to the mark we will exchange it on same day.
7. Issues with Payment
– Payment Failures: If there is a payment failure at the time of order placement, you will be notified immediately, and the order will not be processed.
– Overcharges: If you are charged an incorrect amount, please contact us and we will investigate the issue and issue a refund for any overcharge.
8. Promotional Offers and Discounts
Refunds for orders placed using promotional offers or discounts will be issued in accordance with the terms of the promotion. If a promotion was applied incorrectly, we may adjust the refund or charge that amount accordingly.
9. Customer Satisfaction Guarantee
At BPS RING, customer satisfaction is our top priority. If there are any issues with your order, please don’t hesitate to contact us, and we will work with you to resolve the problem in a way that meets your needs.
10. Changes to the Refund and Return Policy
BPS RING reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon publication. Please review this policy periodically for any updates.